Emergency Number
0333 800 2016

FAQs

In an attempt to assist you as quickly as possible please see a list of FAQs and their responses. If you are unable to find an answer here, click here to see a list of UDN contact information in which we will gladly help resolve your enquiry.

How do I find out who is my electricity supplier?

If UDN is the operator of the electricity network that supplies your home then you can contact our UDN Customer Services team at customerservices@udnetworks.co.uk or on 0845 260 1630 in order to obtain details of your current supplier.
Please have the following details to hand when calling: Meter Serial Number and Owner of the Meter (both found on the meter itself).

Who do I contact if I have a query regarding my electricity bill?

You need to contact either your electricity supplier. UDN provides networks through which electricity is distributed however we do not generate nor own the electricity itself. Unfortunately we cannot help with this type of query.

What is an MPAN number?

The Meter Point Administration Number (MPAN) is a unique reference for your property. The MPAN helps an electricity supplier to identify your property and provide account information to you. For more information please see this PDF document by Elexon.

My meter is not displaying or is unreadable. What should I do?

Contact your supplier. They will in turn contact us to arrange a meter exchange.

My meter is being exchanged. What do I need to do?

If your supplier has informed you that UDN is going to carry out a meter exchange, the work will be carried out by our contractor. The contractor will contact you within 5 working days of being notified by your supplier to change the meter, and will arrange a suitable exchange date with you.

Can you provide me with a list of gas and electricity suppliers?

A list of gas and electricity suppliers can be obtained from Ofgem, the energy market regulator, at their website www.ofgem.gov.uk.

How do I find out I am connected to a UDN network?

To find out if you are on a network operated by UDN, you can

    • Contact your supplier.
    • See the reverse of your utility bill.

If we are the operators of the electric network you can contact our Customer Services Team at customerservices@udnetworks.co.uk or on 0845 260 1630 for MPRN and supplier enquiries.

How do I accept and pay for my single property connection quotation?

Please post your signed acceptance form to UDN with your payment.  Payment can be made by cheques payable to UDN or alternatively, please contact our Finance team on 0845 260 1630 where debit or credit card details can be taken over the telephone quoting your project reference. 
Please note however that the acceptance cannot be validated until we have received a signed copy of the acceptance form/letter of intent, this can be posted or scanned and emailed to 1house1connection@udnetworks.co.uk.

I have accepted my single property quotation and I require a plan date for the work. Who do I contact?

A letter will automatically be issued to you upon receipt of payment and signed letter of intent.  This will give a provisional date of works (approx 8 weeks lead time) and the contractor assigned to your area.

Utility Distribution Networks – your reliable partner